Terms & Conditions

Ordering

Ordering is done through our secure on-line store, should you have any queries please contact us phoning us Monday to Friday (except Bank & Public Holidays) between the hours of 10 am to 5pm or online at sales@wanttoparty.co.uk.

Payment

Payment can be made by Credit or Debit card on-line or by telephone using your Credit Card or Debit Card.

Delivery

We try to deliver your goods within 5 working days. Should you require the goods sooner, please inform us and we will try our best.
All order must be sent to an address where they can be signed for.
Goods can only be delivered Monday to Friday excepting Bank Holidays.

It is the responsibility of the customer to provide an address where the goods can be received. If you cannot be at your address to accept your delivery, then please have your order delivered to your workplace or a neighbour.

* Special Delivery instructions such as, 'leave with neighbour', 'in porch' or 'behind the dustbin'.
Should you request that your goods be left unattended, then we cannot be held responsible should the goods go missing or are damaged.

We (the above companies) cannot be responsible for delay or failure to deliver products promptly if such action is caused by Strikes, Riots, War or any labour problems or our suppliers failing to deliver to us or to you on our behalf or any circumstances that we have no control over.
If for any reason, we are out of stock we will inform you as soon as possible.

Pricing Errors

While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you prior to dispatch and give you the option of reconfirming your order at the correct price or canceling.

Faulty Goods

Faulty goods must be returned in 7 days of receipt. We require that you contact us with the reason why and obtain a returns number. All goods must be returned unused in the original packaging with all tags.

The cost of returns is the responsibility of the customer except in the case of faulty goods. Please note, we are not responsible for returned goods lost or damaged in transit back to us.
It is the customer's responsibility to obtain a certificate of posting or insure the goods against loss or damage.